Most of an HR team’s inbound is a small set of questions asked over and over: how much leave is left, when payday lands, what the policy says. The self-service portal was supposed to solve it, and largely has not, because it assumes a laptop and a login people rarely have to hand.
Deskless and frontline staff are worst served of all. A number they can text needs no portal and no password — the agent reads the HR system and answers with that person’s own numbers, from the app already on their phone.
Because each employee connects their own account, the agent is bounded by what that person is entitled to see. One employee can never pull another’s leave balance or pay, and HR does not have to hand out any new access to make it work.
🤖 People Team Agent · iMessage
how much holiday have I got left?
•••
You have 11.5 days left of 25, and 2 days already booked in September.
can I carry any into next year?
Up to 5 days, and they must be used by 31 March. You would have 6.5 to use before December on current bookings.
↳ balance from BambooHR · policy from the staff handbook
