Connect Shopify, BigCommerce, Squarespace or Stripe so shoppers can check an order, start a return and ask about a product by text — and your ops team can run the store from their phone.
"Where is my order?" is the most common message any store receives, and it is almost always answerable from data the store already holds. An agent with your store connected answers instantly with real tracking status, found from the phone number that texted — not from an order number the customer never kept.
The same connection turns the thread into a sales channel. The agent answers sizing, stock and pricing questions from the live catalogue, and follows up on an abandoned cart in a way that reads like a person rather than a discount blast.
It works for your side of the counter too. Store owners and ops staff text to ask what sold today, what is running low and which orders are stuck, without opening the admin.
The single most common message gets answered from real tracking data in seconds, without a portal or an order number.
Ask what sold today, what is low on stock and which orders are stuck, from a phone rather than the admin panel.
Each merchant connects their own store, so one agent serves the whole roster with everyone scoped to their own data.
Connect your store and the agent serves every shopper on the number — looking up orders, answering from the live catalogue, and handling returns against your real policy.
For marketplaces and multi-store operators, each merchant connects their own store so one agent serves many sellers, each seeing only their own orders and products.
The same agent, asked different things by different people on the team.
The agent finds the order from the number that texted and reports real tracking status — no portal, no order number needed.
A customer says an item did not fit. The agent checks eligibility against your actual policy and starts the return without a form.
Ask what sold, what is low on stock and which orders are stuck, without opening the admin.
A follow-up that answers the question that stopped the purchase, rather than a discount code blasted to everyone.
Sizing, stock and compatibility answered from the live catalogue, in the thread, instead of bouncing off a product page.
Damaged, missing and disputed orders get flagged to a human with the whole conversation attached.
Yes — it finds the order from the phone number that texted, which is the detail most customers do not have to hand.
Shopify, BigCommerce, Squarespace, Salsify, Recharge, Noon and SAP for commerce, plus Stripe, Square, Mollie and Wave for payments and UPS for shipping.
Yes. The same connection answers ops questions — today’s sales, low stock, stuck orders — for staff texting the number.
No. iMessage is not an SMS carrier channel, so A2P registration does not apply. SMS fallback is available where a recipient is not on iMessage.
Pick a model, write a prompt, connect the tools it needs, and go live in the blue bubble — no code required.