Connect Aircall, Dialpad, Gong, Gmail or Salesloft so an agent replying on iMessage knows what was already said on the phone and by email — and your reps can ask what happened without digging.
A customer who called yesterday and texts today should not have to start over. Connecting your call and email systems gives the agent the history — the call that happened, the thread, what was promised — so its reply picks up where the last conversation ended.
This is what separates a two-way texting tool from an agent. The tool moves messages. The agent knows the account had a call on Tuesday, that a follow-up was promised, and answers accordingly.
Your team gets the same benefit in reverse: a rep can ask what was discussed with an account and when, and get it summarised from the recording and the mailbox instead of scrolling for it.
Stop customers repeating themselves because the last conversation happened on a different channel.
Ask what was discussed with an account and when, summarised from the call recording and the mailbox.
One thread per person, with everything that happened elsewhere already in context.
Connect the company phone and email systems and the agent has shared history for every conversation on the number.
Each rep connects their own line and mailbox, so the agent works from that rep’s history with the customer rather than a generic company view.
The same agent, asked different things by different people on the team.
Someone who spoke to your team yesterday texts today, and the agent already knows what was discussed.
Get commitments from a call summarised back, instead of listening to a recording to find them.
History from email and calls is in context, so the agent never asks something already answered elsewhere.
Ask what has happened with a customer this month and get it across calls, email and texts at once.
When a person takes over, the whole cross-channel history is already there rather than being re-gathered.
Calls, email and texts sit against the same customer instead of in three disconnected tools.
No. It connects to the phone system you already have so an agent texting on iMessage has that context. Calls keep happening where they happen now.
Aircall, Dialpad, Gong, Nooks, Salesloft and Gmail.
An SMS platform moves messages. Here an AI agent reads the connected systems and answers on its own, in the blue bubble, with the history behind it.
Yes. With each rep connecting their own line and mailbox, the agent works from their relationship with the customer rather than a shared company view.
Pick a model, write a prompt, connect the tools it needs, and go live in the blue bubble — no code required.